Assessment and evaluation of drug information services provided in a South Indian teaching hospital

B. George, P.G.M. Rao

Research output: Contribution to journalArticle

22 Citations (Scopus)

Abstract

Objective: To evaluate the various drug information queries received, and to assess the quality of services provided by the drug information center of the pharmacy practice department. Materials and Methods: The drug information queries received during ward rounds, by telephone, direct access, intranet etc. were documented in the drug information request and documentation forms prepared by the department. These forms were evaluated retrospectively for a period of 12 months, from July 2003 to June 2004, for various parameters like status of the enquirer, specialty of practice, mode of receipt of query, purpose of query, type of query etc. The quality of drug information services provided was assessed both from the receivers' as well as from the providers' perspective. The receivers' perspective was evaluated on the basis of the feedback questionnaire circulated, and the providers' perspective was evaluated by using the guidelines from the DSE/WHO seminar. Results: A total of 666 drug information queries were received during the study period. Upon evaluation, it was found that most of the beneficiaries of the service were the physicians (82%) and postgraduate students (16%) of the department of medicine. The analysis of the feedback questionnaire showed that most of the enquirers (92.5%) utilized the drug information service regularly and appreciated the quality of services provided by the drug information center. Evaluation of queries answered by the center from the providers' perspective revealed that they were within the acceptable limits of quality. Conclusion: The drug information services provided by the pharmacy practice department of Kasturba Hospital, Manipal, caters to the need of health care professionals and eventually towards better patient care.
Original languageEnglish
Pages (from-to)315-319
Number of pages5
JournalIndian Journal of Pharmacology
Volume37
Issue number5
Publication statusPublished - 2005

Fingerprint

Drug Information Services
Teaching Hospitals
Pharmaceutical Preparations
Information Centers
Computer Communication Networks
Hospital Departments
Telephone
Documentation
Patient Care
Medicine
Guidelines
Students
Delivery of Health Care
Physicians

Cite this

@article{e6014ddcade748648e4a8c470e8b3b81,
title = "Assessment and evaluation of drug information services provided in a South Indian teaching hospital",
abstract = "Objective: To evaluate the various drug information queries received, and to assess the quality of services provided by the drug information center of the pharmacy practice department. Materials and Methods: The drug information queries received during ward rounds, by telephone, direct access, intranet etc. were documented in the drug information request and documentation forms prepared by the department. These forms were evaluated retrospectively for a period of 12 months, from July 2003 to June 2004, for various parameters like status of the enquirer, specialty of practice, mode of receipt of query, purpose of query, type of query etc. The quality of drug information services provided was assessed both from the receivers' as well as from the providers' perspective. The receivers' perspective was evaluated on the basis of the feedback questionnaire circulated, and the providers' perspective was evaluated by using the guidelines from the DSE/WHO seminar. Results: A total of 666 drug information queries were received during the study period. Upon evaluation, it was found that most of the beneficiaries of the service were the physicians (82{\%}) and postgraduate students (16{\%}) of the department of medicine. The analysis of the feedback questionnaire showed that most of the enquirers (92.5{\%}) utilized the drug information service regularly and appreciated the quality of services provided by the drug information center. Evaluation of queries answered by the center from the providers' perspective revealed that they were within the acceptable limits of quality. Conclusion: The drug information services provided by the pharmacy practice department of Kasturba Hospital, Manipal, caters to the need of health care professionals and eventually towards better patient care.",
author = "B. George and P.G.M. Rao",
note = "Cited By :16 Export Date: 10 November 2017 CODEN: INJPD Correspondence Address: Rao, P.G.M.; Department of Pharmacy Practice, Manipal College of Pharmaceutical Sciences, Manipal-576104, India; email: padma.gmr@manipal.edu References: Amerson, A.B., Harper, G., Introduction to the concept of medical information (2001) Drug Information, A Guide for Pharmacists. 2nd Ed., pp. 1-18. , Malone PM, Mosdell KW, Kier KL. Mc Graw Companies; Rosenberg, J.M., Drug information centers future trends (1983) American Journal of Hospital Pharmacy, 40, pp. 1213-1215; Ramesh, M., Parthasarathi, G., Drug information- Role of Pharmacist (2000) IJPE, 34, pp. 120-123; Joshi, M.P., Drug information services at teaching hospitals in developing countries (1998) Indian J Pharmacol, 30, pp. 1-5; Barlett, G., Miller, J., Baler, L., Evaluating the quality and effectiveness of a drug information center (1997) Berlin DSE/WHO Seminar on Drug Information Centers; Hansen, K.N., Nahata, M.C., Parthasarathi, G., Drug Information (2004) A Textbook of Clinical Pharmacy Practice, Essential Concepts and Skills. 1st Ed., pp. 267-286. , SD Rajendran. Orient longman; Padma, G.M.R., Gore, S., Deepa, V., Evaluation of a drug information service in a South Indian teaching hospital (2005) J Pharm Prac Res, 35, pp. 40-41; Nibu, P., Ramesh, M., Parthasarathi, G., Review of a drug information service in an Indian teaching hospital (2001) Aus J Hos Pharm, 2, pp. 144-145",
year = "2005",
language = "English",
volume = "37",
pages = "315--319",
journal = "Indian Journal of Pharmacology",
issn = "0253-7613",
publisher = "Medknow Publications and Media Pvt. Ltd",
number = "5",

}

Assessment and evaluation of drug information services provided in a South Indian teaching hospital. / George, B.; Rao, P.G.M.

In: Indian Journal of Pharmacology, Vol. 37, No. 5, 2005, p. 315-319.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Assessment and evaluation of drug information services provided in a South Indian teaching hospital

AU - George, B.

AU - Rao, P.G.M.

N1 - Cited By :16 Export Date: 10 November 2017 CODEN: INJPD Correspondence Address: Rao, P.G.M.; Department of Pharmacy Practice, Manipal College of Pharmaceutical Sciences, Manipal-576104, India; email: padma.gmr@manipal.edu References: Amerson, A.B., Harper, G., Introduction to the concept of medical information (2001) Drug Information, A Guide for Pharmacists. 2nd Ed., pp. 1-18. , Malone PM, Mosdell KW, Kier KL. Mc Graw Companies; Rosenberg, J.M., Drug information centers future trends (1983) American Journal of Hospital Pharmacy, 40, pp. 1213-1215; Ramesh, M., Parthasarathi, G., Drug information- Role of Pharmacist (2000) IJPE, 34, pp. 120-123; Joshi, M.P., Drug information services at teaching hospitals in developing countries (1998) Indian J Pharmacol, 30, pp. 1-5; Barlett, G., Miller, J., Baler, L., Evaluating the quality and effectiveness of a drug information center (1997) Berlin DSE/WHO Seminar on Drug Information Centers; Hansen, K.N., Nahata, M.C., Parthasarathi, G., Drug Information (2004) A Textbook of Clinical Pharmacy Practice, Essential Concepts and Skills. 1st Ed., pp. 267-286. , SD Rajendran. Orient longman; Padma, G.M.R., Gore, S., Deepa, V., Evaluation of a drug information service in a South Indian teaching hospital (2005) J Pharm Prac Res, 35, pp. 40-41; Nibu, P., Ramesh, M., Parthasarathi, G., Review of a drug information service in an Indian teaching hospital (2001) Aus J Hos Pharm, 2, pp. 144-145

PY - 2005

Y1 - 2005

N2 - Objective: To evaluate the various drug information queries received, and to assess the quality of services provided by the drug information center of the pharmacy practice department. Materials and Methods: The drug information queries received during ward rounds, by telephone, direct access, intranet etc. were documented in the drug information request and documentation forms prepared by the department. These forms were evaluated retrospectively for a period of 12 months, from July 2003 to June 2004, for various parameters like status of the enquirer, specialty of practice, mode of receipt of query, purpose of query, type of query etc. The quality of drug information services provided was assessed both from the receivers' as well as from the providers' perspective. The receivers' perspective was evaluated on the basis of the feedback questionnaire circulated, and the providers' perspective was evaluated by using the guidelines from the DSE/WHO seminar. Results: A total of 666 drug information queries were received during the study period. Upon evaluation, it was found that most of the beneficiaries of the service were the physicians (82%) and postgraduate students (16%) of the department of medicine. The analysis of the feedback questionnaire showed that most of the enquirers (92.5%) utilized the drug information service regularly and appreciated the quality of services provided by the drug information center. Evaluation of queries answered by the center from the providers' perspective revealed that they were within the acceptable limits of quality. Conclusion: The drug information services provided by the pharmacy practice department of Kasturba Hospital, Manipal, caters to the need of health care professionals and eventually towards better patient care.

AB - Objective: To evaluate the various drug information queries received, and to assess the quality of services provided by the drug information center of the pharmacy practice department. Materials and Methods: The drug information queries received during ward rounds, by telephone, direct access, intranet etc. were documented in the drug information request and documentation forms prepared by the department. These forms were evaluated retrospectively for a period of 12 months, from July 2003 to June 2004, for various parameters like status of the enquirer, specialty of practice, mode of receipt of query, purpose of query, type of query etc. The quality of drug information services provided was assessed both from the receivers' as well as from the providers' perspective. The receivers' perspective was evaluated on the basis of the feedback questionnaire circulated, and the providers' perspective was evaluated by using the guidelines from the DSE/WHO seminar. Results: A total of 666 drug information queries were received during the study period. Upon evaluation, it was found that most of the beneficiaries of the service were the physicians (82%) and postgraduate students (16%) of the department of medicine. The analysis of the feedback questionnaire showed that most of the enquirers (92.5%) utilized the drug information service regularly and appreciated the quality of services provided by the drug information center. Evaluation of queries answered by the center from the providers' perspective revealed that they were within the acceptable limits of quality. Conclusion: The drug information services provided by the pharmacy practice department of Kasturba Hospital, Manipal, caters to the need of health care professionals and eventually towards better patient care.

M3 - Article

VL - 37

SP - 315

EP - 319

JO - Indian Journal of Pharmacology

JF - Indian Journal of Pharmacology

SN - 0253-7613

IS - 5

ER -