Chatbot for university related FAQs

Bhavika R. Ranoliya, Nidhi Raghuwanshi, Sanjay Singh

Research output: Chapter in Book/Report/Conference proceedingConference contribution

28 Citations (Scopus)

Abstract

Chatbots are programs that mimic human conversation using Artificial Intelligence (AI). It is designed to be the ultimate virtual assistant, entertainment purpose, helping one to complete tasks ranging from answering questions, getting driving directions, turning up the thermostat in smart home, to playing one's favorite tunes etc. Chatbot has become more popular in business groups right now as they can reduce customer service cost and handles multiple users at a time. But yet to accomplish many tasks there is need to make chatbots as efficient as possible. To address this problem, in this paper we provide the design of a chatbot, which provides an efficient and accurate answer for any query based on the dataset of FAQs using Artificial Intelligence Markup Language (AIML) and Latent Semantic Analysis (LSA). Template based and general questions like welcome/ greetings and general questions will be responded using AIML and other service based questions uses LSA to provide responses at any time that will serve user satisfaction. This chatbot can be used by any University to answer FAQs to curious students in an interactive fashion.

Original languageEnglish
Title of host publication2017 International Conference on Advances in Computing, Communications and Informatics, ICACCI 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1525-1530
Number of pages6
Volume2017-January
ISBN (Electronic)9781509063673
DOIs
Publication statusPublished - 30-11-2017
Event2017 International Conference on Advances in Computing, Communications and Informatics, ICACCI 2017 - Manipal, Mangalore, India
Duration: 13-09-201716-09-2017

Conference

Conference2017 International Conference on Advances in Computing, Communications and Informatics, ICACCI 2017
CountryIndia
CityManipal, Mangalore
Period13-09-1716-09-17

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All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems

Cite this

Ranoliya, B. R., Raghuwanshi, N., & Singh, S. (2017). Chatbot for university related FAQs. In 2017 International Conference on Advances in Computing, Communications and Informatics, ICACCI 2017 (Vol. 2017-January, pp. 1525-1530). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICACCI.2017.8126057