Client satisfaction with HIV counseling services

A cross-sectional study from South India

Mohan K. Papanna, Pawan Kumar, Avinash Shetty, Asha Kamath, Unnikrishnan Bhaskaran, Sahoo Saddichha

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Background: Client satisfaction is a good predictor of performance of health programs. Hence, clients' perception and satisfaction studies provide insight to improve the program. Purpose: To assess clients' perception and satisfaction with Integrated Counselling and Testing Centres (ICTCs) for HIV in an operational setting. Methods: A total of 191 client exit interviews from 12 ICTCs. The clients were stratified into general and antenatal clients. A systematic random sampling was done at high client load centers. Results: Cumulative client satisfaction was found to be 60% (±24%). Most of the clients (76%) agreed that counseling cleared doubts about HIV and found counseling beneficial (71%). Only 32% of the clients could recall issues discussed during the sessions. However, 92.5% were satisfied with ICTC facilities. Conclusions: Poor perception and low satisfaction with ICTCs needs to be addressed as this could have a direct bearing on the program.

Original languageEnglish
Pages (from-to)169-172
Number of pages4
JournalJournal of the International Association of Providers of AIDS Care
Volume12
Issue number3
DOIs
Publication statusPublished - 05-2013

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Counseling
India
Cross-Sectional Studies
HIV
Interviews
Health

All Science Journal Classification (ASJC) codes

  • Immunology
  • Dermatology
  • Infectious Diseases

Cite this

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abstract = "Background: Client satisfaction is a good predictor of performance of health programs. Hence, clients' perception and satisfaction studies provide insight to improve the program. Purpose: To assess clients' perception and satisfaction with Integrated Counselling and Testing Centres (ICTCs) for HIV in an operational setting. Methods: A total of 191 client exit interviews from 12 ICTCs. The clients were stratified into general and antenatal clients. A systematic random sampling was done at high client load centers. Results: Cumulative client satisfaction was found to be 60{\%} (±24{\%}). Most of the clients (76{\%}) agreed that counseling cleared doubts about HIV and found counseling beneficial (71{\%}). Only 32{\%} of the clients could recall issues discussed during the sessions. However, 92.5{\%} were satisfied with ICTC facilities. Conclusions: Poor perception and low satisfaction with ICTCs needs to be addressed as this could have a direct bearing on the program.",
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Client satisfaction with HIV counseling services : A cross-sectional study from South India. / Papanna, Mohan K.; Kumar, Pawan; Shetty, Avinash; Kamath, Asha; Bhaskaran, Unnikrishnan; Saddichha, Sahoo.

In: Journal of the International Association of Providers of AIDS Care, Vol. 12, No. 3, 05.2013, p. 169-172.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Client satisfaction with HIV counseling services

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AU - Papanna, Mohan K.

AU - Kumar, Pawan

AU - Shetty, Avinash

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AU - Bhaskaran, Unnikrishnan

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