Educating in Commicating Methods- An Effective Tool for for Improving Interpersonal Relationships Betwen Health Care Professionals and Patients

Nandini Lakshmikantha, SB Nayak, Kashinkunti M, Sananda Mukherjee

Research output: Contribution to journalArticlepeer-review

Abstract

Curriculum established for any professional program plays an important role in enhancing the academic knowledge related to etching a ‗career path‘ for a person, and a Medical professional is no exception. Like in other fields, a professional in the medical field, in this era of technological explosion, can take accurate decisions with the help of advanced gadgets and knowledge related to suitable softwares. However, these technological innovations cannot replace the human interactions which, probably is the essence of the healthcare service sector. Artistotle observes that the communication process is supported with three elements called ethos, logos and pathos. When we take a close look
at the communication process, the application of ethos, logos and pathos is predominantly seen in all communication that occurs between the source and receiver, and is predominantly observed and essentially practiced between a doctor and patient. Pathos plays an important role in relieving a patient of the pain along with medical treatment and prescription, which can be classified under logos and ethos. Interestingly, interpersonal communication skills, an important life skill for a medical professional, are only included in
recent years as part of their curriculum, which is not complete. Arrival of technology has minimized human interactions further. But, the gradual increase in reports about the physical attacks on medical professionals by the relatives of patients makes one ponder about the lack of communication skills of the medical professionals. Indeed it is true that communication was never considered as part of medical curriculum and medical professionals were accorded the status of God by the patients. In this era of technology, it
is important to remember that, like the doctor, the patient of today is also well aware of the services before hand. Since this is not just a technological but also competitive world, knowledge of the patient and method of treating him/her cannot be sidelined. To ease out the situation, learning human communication skills before beginning to practice, appears essential. This paper tries to identify the area where communication becomes an essential tool in a hospital situation from the time of arrival to the exit of a patient and how education can iron out issues which otherwise are considered complicated. At the juncture where communication is being seriously considered for inclusion as part of the curriculum in India, this paper earns significance. The paper follows an analysis of secondary source of information.
Original languageEnglish
Pages (from-to)8-14
Number of pages7
JournalWorld Journal of Medical Education and Research
Volume22
Issue number1
Publication statusPublished - 01-05-2020

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