TY - JOUR
T1 - Employers’ attitudes and hiring intentions towards persons with disabilities in hotels in india
AU - Piramanayagam, Senthilkumaran
AU - Seal, Partho Pratim
N1 - Funding Information:
This research study is part of the project titled ?Employing People with Disability into the hospitality workforce to mitigate the issues and challenges of Employee Attrition (P-1953)?, funded by Impactful Policy Research in Social Science (IMPRESS) and initiated by the Indian Council of Social Science Research (ICSSR) in New Delhi.
Publisher Copyright:
© 2020, Action for Disability Regional Rehabilitation Centre. All rights reserved.
Copyright:
Copyright 2021 Elsevier B.V., All rights reserved.
PY - 2020
Y1 - 2020
N2 - Purpose: The hospitality industry is labour intensive. Currently, in India, hotels have a high employee attrition rate. This study aimed to explore the attitudes of hotel managers towards recruiting persons with disabilities as employees, a move which could benefit all concerned. Method: A structured survey instrument was sent to 31 employers in star category hotels. Results: Employers’ attitudes have a significant influence on the recruitment of persons with disabilities. While the intention to hire persons with disabilities is positively associated with quality of work, loyalty, and dependability, it can also be negatively associated with lack of skill, work experience, poor time management and absenteeism. Conclusion: It is concluded that employers hire person with disabilities to work in hotels as they are more reliable and loyal towards the organisation. This attitude from the side of employees with disabilities will also help to overcome the problem of high employee attrition that has a deleterious effect on profitability in the service industry. Limitation: The data is collected from hotels in a single city, which may limit the generalisation of the findings.
AB - Purpose: The hospitality industry is labour intensive. Currently, in India, hotels have a high employee attrition rate. This study aimed to explore the attitudes of hotel managers towards recruiting persons with disabilities as employees, a move which could benefit all concerned. Method: A structured survey instrument was sent to 31 employers in star category hotels. Results: Employers’ attitudes have a significant influence on the recruitment of persons with disabilities. While the intention to hire persons with disabilities is positively associated with quality of work, loyalty, and dependability, it can also be negatively associated with lack of skill, work experience, poor time management and absenteeism. Conclusion: It is concluded that employers hire person with disabilities to work in hotels as they are more reliable and loyal towards the organisation. This attitude from the side of employees with disabilities will also help to overcome the problem of high employee attrition that has a deleterious effect on profitability in the service industry. Limitation: The data is collected from hotels in a single city, which may limit the generalisation of the findings.
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U2 - 10.47985/dcidj.433
DO - 10.47985/dcidj.433
M3 - Article
AN - SCOPUS:85102033622
SN - 1029-4414
VL - 31
SP - 116
EP - 133
JO - Asia Pacific Disability Rehabilitation Journal
JF - Asia Pacific Disability Rehabilitation Journal
IS - 4
ER -