Evaluation of a drug information service in a south Indian teaching hospital

P.G.M. Rao, S. Gore, V. Deepa

Research output: Contribution to journal › Article

5 Citations (Scopus)

Abstract

Aim: To evaluate the service provided by a drug information centre in a teaching hospital in Manipal, India. Method: Records of drug information responses were analysed over a 6-month period. Inquiries were categorised by type and resources required. A random selection of 50 responses (25 judgmental and 25 non-judgmental) was rated for quality according to international guidelines. To evaluate outcomes, a feedback questionnaire was distributed to hospital clinicians. Results: 395 inquires were received. Most were from physicians and were received during ward rounds. The most common questions related to adverse reactions (25%), drug therapy (22%) and dosage or administration (11%). Tertiary resources (textbooks) were used to answer 62% of inquiries. All non-judgmental responses were of acceptable quality (rating 3 or more). 22 of the 25 judgmental questions were rated as 'good' to 'excellent' and the other 3 were 'adequate'. 50 of 75 (67%) feedback questionnaires were returned. 90% of respondents were aware of the centre and 97% had received an appropriate answer within an acceptable time. Conclusion: The drug information centre was well used by health professionals and provided a high level of service. There was some scope for improvement with judgmental questions.
Original languageEnglish
Pages (from-to)40-41
Number of pages2
JournalJournal of Pharmacy Practice and Research
Volume35
Issue number1
Publication statusPublished - 2005

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Drug Information Services
Information services
Teaching Hospitals
Information Centers
Teaching
Drug dosage
Pharmaceutical Preparations
Feedback
Drug therapy
Textbooks
India
Health
Guidelines
Physicians
Drug Therapy
Surveys and Questionnaires

Cite this

Rao, P.G.M. ; Gore, S. ; Deepa, V. / Evaluation of a drug information service in a south Indian teaching hospital. In: Journal of Pharmacy Practice and Research. 2005 ; Vol. 35, No. 1. pp. 40-41.
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abstract = "Aim: To evaluate the service provided by a drug information centre in a teaching hospital in Manipal, India. Method: Records of drug information responses were analysed over a 6-month period. Inquiries were categorised by type and resources required. A random selection of 50 responses (25 judgmental and 25 non-judgmental) was rated for quality according to international guidelines. To evaluate outcomes, a feedback questionnaire was distributed to hospital clinicians. Results: 395 inquires were received. Most were from physicians and were received during ward rounds. The most common questions related to adverse reactions (25{\%}), drug therapy (22{\%}) and dosage or administration (11{\%}). Tertiary resources (textbooks) were used to answer 62{\%} of inquiries. All non-judgmental responses were of acceptable quality (rating 3 or more). 22 of the 25 judgmental questions were rated as 'good' to 'excellent' and the other 3 were 'adequate'. 50 of 75 (67{\%}) feedback questionnaires were returned. 90{\%} of respondents were aware of the centre and 97{\%} had received an appropriate answer within an acceptable time. Conclusion: The drug information centre was well used by health professionals and provided a high level of service. There was some scope for improvement with judgmental questions.",
author = "P.G.M. Rao and S. Gore and V. Deepa",
note = "Cited By :5 Export Date: 10 November 2017 CODEN: JPPRB Correspondence Address: Rao, P.G.M.; Department of Pharmacy Practice, Sri Sai Baba Cancer Reasearch Institute, Kasturba Hospital, Manipal 576104, India; email: anaghapadma@hotmail.com References: Rajendran, S.D., Drug information (2004) A Textbook of Clinical Pharmacy Practice. Essential Concepts and Skills, p. 267. , Parthasarathi G, Nyfort-Hansen K, Nahata M. Chennai: Orient Langman; Nibu, P., Ramesh, M., Parthasarathi, G., Review of a drug information service in an Indian teaching hospital (2001) Aust J Hosp Pharm, 31, pp. 144-145; SHPA standards of practice for drug information services (1998) SHPA Practice Standard and Definitions, , Melbourne: SHPA; Barlett, G., Miller, J., Baker, L., Evaluating the quality and effectiveness of a drug information centre (1997) DSE/WHO Seminar on Drug Information Centres, , Berlin; Vernon, G.M., Woods, D.J., Development of an international network of drug information centres (INDICES) (1998) Aust J Hosp Pharm, 28, pp. 115-116",
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Rao, PGM, Gore, S & Deepa, V 2005, 'Evaluation of a drug information service in a south Indian teaching hospital', Journal of Pharmacy Practice and Research, vol. 35, no. 1, pp. 40-41.

Evaluation of a drug information service in a south Indian teaching hospital. / Rao, P.G.M.; Gore, S.; Deepa, V.

In: Journal of Pharmacy Practice and Research, Vol. 35, No. 1, 2005, p. 40-41.

Research output: Contribution to journal › Article

TY - JOUR

T1 - Evaluation of a drug information service in a south Indian teaching hospital

AU - Rao, P.G.M.

AU - Gore, S.

AU - Deepa, V.

N1 - Cited By :5 Export Date: 10 November 2017 CODEN: JPPRB Correspondence Address: Rao, P.G.M.; Department of Pharmacy Practice, Sri Sai Baba Cancer Reasearch Institute, Kasturba Hospital, Manipal 576104, India; email: anaghapadma@hotmail.com References: Rajendran, S.D., Drug information (2004) A Textbook of Clinical Pharmacy Practice. Essential Concepts and Skills, p. 267. , Parthasarathi G, Nyfort-Hansen K, Nahata M. Chennai: Orient Langman; Nibu, P., Ramesh, M., Parthasarathi, G., Review of a drug information service in an Indian teaching hospital (2001) Aust J Hosp Pharm, 31, pp. 144-145; SHPA standards of practice for drug information services (1998) SHPA Practice Standard and Definitions, , Melbourne: SHPA; Barlett, G., Miller, J., Baker, L., Evaluating the quality and effectiveness of a drug information centre (1997) DSE/WHO Seminar on Drug Information Centres, , Berlin; Vernon, G.M., Woods, D.J., Development of an international network of drug information centres (INDICES) (1998) Aust J Hosp Pharm, 28, pp. 115-116

PY - 2005

Y1 - 2005

N2 - Aim: To evaluate the service provided by a drug information centre in a teaching hospital in Manipal, India. Method: Records of drug information responses were analysed over a 6-month period. Inquiries were categorised by type and resources required. A random selection of 50 responses (25 judgmental and 25 non-judgmental) was rated for quality according to international guidelines. To evaluate outcomes, a feedback questionnaire was distributed to hospital clinicians. Results: 395 inquires were received. Most were from physicians and were received during ward rounds. The most common questions related to adverse reactions (25%), drug therapy (22%) and dosage or administration (11%). Tertiary resources (textbooks) were used to answer 62% of inquiries. All non-judgmental responses were of acceptable quality (rating 3 or more). 22 of the 25 judgmental questions were rated as 'good' to 'excellent' and the other 3 were 'adequate'. 50 of 75 (67%) feedback questionnaires were returned. 90% of respondents were aware of the centre and 97% had received an appropriate answer within an acceptable time. Conclusion: The drug information centre was well used by health professionals and provided a high level of service. There was some scope for improvement with judgmental questions.

AB - Aim: To evaluate the service provided by a drug information centre in a teaching hospital in Manipal, India. Method: Records of drug information responses were analysed over a 6-month period. Inquiries were categorised by type and resources required. A random selection of 50 responses (25 judgmental and 25 non-judgmental) was rated for quality according to international guidelines. To evaluate outcomes, a feedback questionnaire was distributed to hospital clinicians. Results: 395 inquires were received. Most were from physicians and were received during ward rounds. The most common questions related to adverse reactions (25%), drug therapy (22%) and dosage or administration (11%). Tertiary resources (textbooks) were used to answer 62% of inquiries. All non-judgmental responses were of acceptable quality (rating 3 or more). 22 of the 25 judgmental questions were rated as 'good' to 'excellent' and the other 3 were 'adequate'. 50 of 75 (67%) feedback questionnaires were returned. 90% of respondents were aware of the centre and 97% had received an appropriate answer within an acceptable time. Conclusion: The drug information centre was well used by health professionals and provided a high level of service. There was some scope for improvement with judgmental questions.

M3 - Article

VL - 35

SP - 40

EP - 41

JO - Journal of Pharmacy Practice and Research

JF - Journal of Pharmacy Practice and Research

SN - 1445-937X

IS - 1

ER -

Rao PGM, Gore S, Deepa V. Evaluation of a drug information service in a south Indian teaching hospital. Journal of Pharmacy Practice and Research. 2005;35(1):40-41.

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