Evaluation of poison information services of a Clinical Pharmacy Department in a South Indian Tertiary Care Hospital

K.G. Sam, M.S.V. Rajan, Z. Saghir, P. Kumar, P. Rao

Research output: Contribution to journalArticle

5 Citations (Scopus)

Abstract

Introduction: Good quality poison information services reduce mortality, prevent prolonged hospitalization and are cost effective. Continuous evaluation of the information services is essential to upgrade the quality of the poison information services provided. Methodology: A retrospective study was conducted to evaluate the quality of all the poison information documented over a period of four years. The quality was measured, based on DSE/WHO seminar guidelines. The quality of service provision after evaluation was scored and rated from poor to excellent, based on the scales, with a 100 point rating. The outcome of the service was evaluated by comparing the mortality rate for the cases in which the poison information service was provided, with the cases in which the Poison Information Center was not consulted. Results: A total of 210 poison information queries were answered during the study period. More than 80% of queries were rated as excellent, as per DSE/WHO seminar guidelines. The mortality rate was reduced in cases where the Poison Information Center was consulted (0.9%) and it was lower compared to that of the cases where the Center was not consulted (12%). Conclusion: The evaluation of the services of the Poison Information Center showed that the services provided during the study period were rated as 'excellent' and they reduced the mortality rate.
Original languageEnglish
Pages (from-to)1313-1318
Number of pages6
JournalJournal of Clinical and Diagnostic Research
Volume3
Issue number1
Publication statusPublished - 2009

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Information Services
Poisons
Information services
Tertiary Healthcare
Tertiary Care Centers
Information Centers
Mortality
Technical presentations
Guidelines
Quality of service
Hospitalization
Retrospective Studies
Costs and Cost Analysis

Cite this

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title = "Evaluation of poison information services of a Clinical Pharmacy Department in a South Indian Tertiary Care Hospital",
abstract = "Introduction: Good quality poison information services reduce mortality, prevent prolonged hospitalization and are cost effective. Continuous evaluation of the information services is essential to upgrade the quality of the poison information services provided. Methodology: A retrospective study was conducted to evaluate the quality of all the poison information documented over a period of four years. The quality was measured, based on DSE/WHO seminar guidelines. The quality of service provision after evaluation was scored and rated from poor to excellent, based on the scales, with a 100 point rating. The outcome of the service was evaluated by comparing the mortality rate for the cases in which the poison information service was provided, with the cases in which the Poison Information Center was not consulted. Results: A total of 210 poison information queries were answered during the study period. More than 80{\%} of queries were rated as excellent, as per DSE/WHO seminar guidelines. The mortality rate was reduced in cases where the Poison Information Center was consulted (0.9{\%}) and it was lower compared to that of the cases where the Center was not consulted (12{\%}). Conclusion: The evaluation of the services of the Poison Information Center showed that the services provided during the study period were rated as 'excellent' and they reduced the mortality rate.",
author = "K.G. Sam and M.S.V. Rajan and Z. Saghir and P. Kumar and P. Rao",
note = "Cited By :4 Export Date: 10 November 2017 Correspondence Address: Sam, K.G.; Dept. of Pharmacy Practice, Manipal College of Pharmaceutical Sciences, Karnataka 576 104, India; email: kishoregnanasam@gmail.com References: Agnihotri AK, Ramchandran S, Joshi HS. Poison Control System and Toxicological Services in Nepal. The Internet Journal of Toxicology.2006 [cited 2009 July 8];3(1): Available from: http://www.ispub.com/ostia/ index.php?xmlFilePath=journals/ijto/vol3n1/poison.xml; Kurta, D.L., Mrvos, R., Krenzelok, E.P., Poison Center Utilization by Correctional Facilities (2006) Journal of Correctional Health Care, 12 (1), pp. 54-57; Laven, D.L., Weisser, L., Chemical Hazards and Poison Control for the Health Professional - Review of Select Principles and Exposures (2000) Journal of Pharmacy Practice, 13, pp. 92-124; (1997) Guidelines for Poison Control, , International Programme on Chemical Safety, Geneva: Publication of World Health Organization;; Personne, M., Persson, H., The Cost-Effectiveness of a Poison Centre. An Independent study undertaken in Sweden (2001) EAPCCT XXII International Congress; Ponampalam, R., Anantharaman, V., (2003) The need for drug and poison information- the Singapore physicians' perspective, Singapore Med Journal, 44, pp. 231-242; Sagotsky, R., Gouveia, W.A., Lovejoy Jr., F.H., Evaluation of the effectiveness of a poison information center (1977) Clin Toxicol, 11, pp. 581-586; Barlett, G., Miller, J., Baler, L., (1997) Evaluating the quality and effectiveness of a drug information center, , Berlin. DSE/WHO Seminar on Drug Information Centers; Woolf, A., Challenge and Promise: The future of poison control services (2004) Toxicology, 198 (1-3), pp. 285-289. , May 20;; Gosselin S. Emergency Toxicology Services: Starting from Scratch. APAMT [Conference presentation abstract]. 2007[cited 2009 Sept 1]. Available from: http://www.evosof.com/asiatox/ APAMT{\%}202007{\%}20Program{\%}20Final{\%}20Web{\%}20Version{\%}; Braden, B.T., Validation of a poison prevention program (1979) Am J Public Health, 69 (9), pp. 942-944; Waldman, J.M., Mofenson, H.C., Greensher, J., Evaluating the functioning of a poison control center-Suggestions on how to protect children from toxic accidents (1976) Clin Pediatrics, 15, pp. 75-79; Kohli, U., (2009) Kuttiat VS1, Lodha R Kabra SK, , http://www.springerlink.com/content/f02nh74wp8720042, Profile of childhood poisoning patients at a tertiary care centre in north India, Indian Journal of Paediatrics, cited Aug 08,2009] Available from",
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Evaluation of poison information services of a Clinical Pharmacy Department in a South Indian Tertiary Care Hospital. / Sam, K.G.; Rajan, M.S.V.; Saghir, Z.; Kumar, P.; Rao, P.

In: Journal of Clinical and Diagnostic Research, Vol. 3, No. 1, 2009, p. 1313-1318.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Evaluation of poison information services of a Clinical Pharmacy Department in a South Indian Tertiary Care Hospital

AU - Sam, K.G.

AU - Rajan, M.S.V.

AU - Saghir, Z.

AU - Kumar, P.

AU - Rao, P.

N1 - Cited By :4 Export Date: 10 November 2017 Correspondence Address: Sam, K.G.; Dept. of Pharmacy Practice, Manipal College of Pharmaceutical Sciences, Karnataka 576 104, India; email: kishoregnanasam@gmail.com References: Agnihotri AK, Ramchandran S, Joshi HS. Poison Control System and Toxicological Services in Nepal. The Internet Journal of Toxicology.2006 [cited 2009 July 8];3(1): Available from: http://www.ispub.com/ostia/ index.php?xmlFilePath=journals/ijto/vol3n1/poison.xml; Kurta, D.L., Mrvos, R., Krenzelok, E.P., Poison Center Utilization by Correctional Facilities (2006) Journal of Correctional Health Care, 12 (1), pp. 54-57; Laven, D.L., Weisser, L., Chemical Hazards and Poison Control for the Health Professional - Review of Select Principles and Exposures (2000) Journal of Pharmacy Practice, 13, pp. 92-124; (1997) Guidelines for Poison Control, , International Programme on Chemical Safety, Geneva: Publication of World Health Organization;; Personne, M., Persson, H., The Cost-Effectiveness of a Poison Centre. An Independent study undertaken in Sweden (2001) EAPCCT XXII International Congress; Ponampalam, R., Anantharaman, V., (2003) The need for drug and poison information- the Singapore physicians' perspective, Singapore Med Journal, 44, pp. 231-242; Sagotsky, R., Gouveia, W.A., Lovejoy Jr., F.H., Evaluation of the effectiveness of a poison information center (1977) Clin Toxicol, 11, pp. 581-586; Barlett, G., Miller, J., Baler, L., (1997) Evaluating the quality and effectiveness of a drug information center, , Berlin. DSE/WHO Seminar on Drug Information Centers; Woolf, A., Challenge and Promise: The future of poison control services (2004) Toxicology, 198 (1-3), pp. 285-289. , May 20;; Gosselin S. Emergency Toxicology Services: Starting from Scratch. APAMT [Conference presentation abstract]. 2007[cited 2009 Sept 1]. Available from: http://www.evosof.com/asiatox/ APAMT%202007%20Program%20Final%20Web%20Version%; Braden, B.T., Validation of a poison prevention program (1979) Am J Public Health, 69 (9), pp. 942-944; Waldman, J.M., Mofenson, H.C., Greensher, J., Evaluating the functioning of a poison control center-Suggestions on how to protect children from toxic accidents (1976) Clin Pediatrics, 15, pp. 75-79; Kohli, U., (2009) Kuttiat VS1, Lodha R Kabra SK, , http://www.springerlink.com/content/f02nh74wp8720042, Profile of childhood poisoning patients at a tertiary care centre in north India, Indian Journal of Paediatrics, cited Aug 08,2009] Available from

PY - 2009

Y1 - 2009

N2 - Introduction: Good quality poison information services reduce mortality, prevent prolonged hospitalization and are cost effective. Continuous evaluation of the information services is essential to upgrade the quality of the poison information services provided. Methodology: A retrospective study was conducted to evaluate the quality of all the poison information documented over a period of four years. The quality was measured, based on DSE/WHO seminar guidelines. The quality of service provision after evaluation was scored and rated from poor to excellent, based on the scales, with a 100 point rating. The outcome of the service was evaluated by comparing the mortality rate for the cases in which the poison information service was provided, with the cases in which the Poison Information Center was not consulted. Results: A total of 210 poison information queries were answered during the study period. More than 80% of queries were rated as excellent, as per DSE/WHO seminar guidelines. The mortality rate was reduced in cases where the Poison Information Center was consulted (0.9%) and it was lower compared to that of the cases where the Center was not consulted (12%). Conclusion: The evaluation of the services of the Poison Information Center showed that the services provided during the study period were rated as 'excellent' and they reduced the mortality rate.

AB - Introduction: Good quality poison information services reduce mortality, prevent prolonged hospitalization and are cost effective. Continuous evaluation of the information services is essential to upgrade the quality of the poison information services provided. Methodology: A retrospective study was conducted to evaluate the quality of all the poison information documented over a period of four years. The quality was measured, based on DSE/WHO seminar guidelines. The quality of service provision after evaluation was scored and rated from poor to excellent, based on the scales, with a 100 point rating. The outcome of the service was evaluated by comparing the mortality rate for the cases in which the poison information service was provided, with the cases in which the Poison Information Center was not consulted. Results: A total of 210 poison information queries were answered during the study period. More than 80% of queries were rated as excellent, as per DSE/WHO seminar guidelines. The mortality rate was reduced in cases where the Poison Information Center was consulted (0.9%) and it was lower compared to that of the cases where the Center was not consulted (12%). Conclusion: The evaluation of the services of the Poison Information Center showed that the services provided during the study period were rated as 'excellent' and they reduced the mortality rate.

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