Impact of quality culture on total quality management practices and quality performance – A case study

Rakshita R. Hebbar, Asish Oommen Mathew

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

The aim of this study is to identify the critical Total Quality Management practices or factors and impact of quality culture on these practices and quality performance in an automotive organization in India. To test and validate these hypotheses, primary data is collected from 117 respondents in a second tier Original Equipment Manufacturer supplier in India. This study examines the relationships between TQM practices and quality performance and impact of quality culture on these practices. Partial least square-structural equation modeling was the adopted methodology using SmartPLS 3.0 software. Bootstrapping technique resulted in hypotheses evaluation. Results obtained supported the significant positive relationship between quality culture and all the critical factors. The study also found that the TQM practices does not have any positively significant relationship on quality performance except for quality culture which has a major role played in boosting quality performance in the firm. This study interprets the significance in harnessing quality culture of a firm to enhance the overall quality performance. Having successfully implemented the quality factors the firms should strive to meet the customer expectation.

Original languageEnglish
Pages (from-to)95-100
Number of pages6
JournalQuality - Access to Success
Volume18
Issue number157
Publication statusPublished - 01-01-2017

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All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Business and International Management
  • Strategy and Management

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