Management by Objectives as a Motivational, Appraisal and Effective Management Tool

Experience of a Tertiary Care Teaching Hospital

P. Satyashankar, A. V. Rinkoo, G. Somu

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

This article shares the experience of Kasturba Hospital, Manipal, a tertiary care teaching hospital, in implementing management by objectives (MBO) as a motivational, appraisal and effective management tool. Keeping up its position as one of the finest medical college teaching hospitals, the management had initiated the MBO concept in October 2003. The policy of the hospital was evolved through a brainstorming session with employees and with the help of extensive feedback from the prime customers, that is, patients and medical students. Extensive awareness programmes were held to drive down the policy to each and every employee. Top-level objectives were fixed to measure the achievement of the policy. The respective departments in consultation with the top management defined individual departmental objectives. Review of the levels of achievement and newer actions to achieve these objectives were done in various meetings held from time to time. Findings after nine months showed that there was a substantial improvement in the overall performance. This shows that performance is better when people had specific objectives than when they are simply asked to do their best. The degree of accomplishment of the objective is also used as an appraisal tool and it is linked to the incentives. Problems faced in the implementation of this policy are also discussed.

Original languageEnglish
Pages (from-to)459-465
Number of pages7
JournalJournal of Health Management
Volume9
Issue number3
DOIs
Publication statusPublished - 01-01-2007

Fingerprint

Tertiary Healthcare
Teaching Hospitals
Medical Students
Motivation
Referral and Consultation

All Science Journal Classification (ASJC) codes

  • Health Policy

Cite this

@article{4a4ed643425f4bf99818a8a51ce4a5e2,
title = "Management by Objectives as a Motivational, Appraisal and Effective Management Tool: Experience of a Tertiary Care Teaching Hospital",
abstract = "This article shares the experience of Kasturba Hospital, Manipal, a tertiary care teaching hospital, in implementing management by objectives (MBO) as a motivational, appraisal and effective management tool. Keeping up its position as one of the finest medical college teaching hospitals, the management had initiated the MBO concept in October 2003. The policy of the hospital was evolved through a brainstorming session with employees and with the help of extensive feedback from the prime customers, that is, patients and medical students. Extensive awareness programmes were held to drive down the policy to each and every employee. Top-level objectives were fixed to measure the achievement of the policy. The respective departments in consultation with the top management defined individual departmental objectives. Review of the levels of achievement and newer actions to achieve these objectives were done in various meetings held from time to time. Findings after nine months showed that there was a substantial improvement in the overall performance. This shows that performance is better when people had specific objectives than when they are simply asked to do their best. The degree of accomplishment of the objective is also used as an appraisal tool and it is linked to the incentives. Problems faced in the implementation of this policy are also discussed.",
author = "P. Satyashankar and Rinkoo, {A. V.} and G. Somu",
year = "2007",
month = "1",
day = "1",
doi = "10.1177/097206340700900310",
language = "English",
volume = "9",
pages = "459--465",
journal = "Journal of Health Management",
issn = "0972-0634",
publisher = "Sage Publications India Pvt. Ltd",
number = "3",

}

Management by Objectives as a Motivational, Appraisal and Effective Management Tool : Experience of a Tertiary Care Teaching Hospital. / Satyashankar, P.; Rinkoo, A. V.; Somu, G.

In: Journal of Health Management, Vol. 9, No. 3, 01.01.2007, p. 459-465.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Management by Objectives as a Motivational, Appraisal and Effective Management Tool

T2 - Experience of a Tertiary Care Teaching Hospital

AU - Satyashankar, P.

AU - Rinkoo, A. V.

AU - Somu, G.

PY - 2007/1/1

Y1 - 2007/1/1

N2 - This article shares the experience of Kasturba Hospital, Manipal, a tertiary care teaching hospital, in implementing management by objectives (MBO) as a motivational, appraisal and effective management tool. Keeping up its position as one of the finest medical college teaching hospitals, the management had initiated the MBO concept in October 2003. The policy of the hospital was evolved through a brainstorming session with employees and with the help of extensive feedback from the prime customers, that is, patients and medical students. Extensive awareness programmes were held to drive down the policy to each and every employee. Top-level objectives were fixed to measure the achievement of the policy. The respective departments in consultation with the top management defined individual departmental objectives. Review of the levels of achievement and newer actions to achieve these objectives were done in various meetings held from time to time. Findings after nine months showed that there was a substantial improvement in the overall performance. This shows that performance is better when people had specific objectives than when they are simply asked to do their best. The degree of accomplishment of the objective is also used as an appraisal tool and it is linked to the incentives. Problems faced in the implementation of this policy are also discussed.

AB - This article shares the experience of Kasturba Hospital, Manipal, a tertiary care teaching hospital, in implementing management by objectives (MBO) as a motivational, appraisal and effective management tool. Keeping up its position as one of the finest medical college teaching hospitals, the management had initiated the MBO concept in October 2003. The policy of the hospital was evolved through a brainstorming session with employees and with the help of extensive feedback from the prime customers, that is, patients and medical students. Extensive awareness programmes were held to drive down the policy to each and every employee. Top-level objectives were fixed to measure the achievement of the policy. The respective departments in consultation with the top management defined individual departmental objectives. Review of the levels of achievement and newer actions to achieve these objectives were done in various meetings held from time to time. Findings after nine months showed that there was a substantial improvement in the overall performance. This shows that performance is better when people had specific objectives than when they are simply asked to do their best. The degree of accomplishment of the objective is also used as an appraisal tool and it is linked to the incentives. Problems faced in the implementation of this policy are also discussed.

UR - http://www.scopus.com/inward/record.url?scp=84992781312&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84992781312&partnerID=8YFLogxK

U2 - 10.1177/097206340700900310

DO - 10.1177/097206340700900310

M3 - Article

VL - 9

SP - 459

EP - 465

JO - Journal of Health Management

JF - Journal of Health Management

SN - 0972-0634

IS - 3

ER -