Patients' reference for evening pay clinic at a tertiary care hospital.

R. N. Basu, P. Satyashanker, G. Joseph, V. Narendranath, A. Kuruvilla

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

To lessen overcrowding in the regular morning OPD and obtain better patient satisfaction, Evening Pay Clinic in a tertiary care hospital with daily OPD attendance between 1000 and 1200 patients was conceptualised. To elicit patients' response to the proposed system a survey with a structured questionnaire among 202 randomised sample of patients was conducted. Patient preference depended on distance of their home from the hospital as well as availability of suitable transport to reach the pay clinic and the likelihood of their being able to go back by the same evening after their encounter with the hospital was over. The majority of the patients preferred the proposed system as it promised quick and personalised service and the attendance by the doctors of their choice.

Original languageEnglish
Pages (from-to)67-72
Number of pages6
JournalJournal (Academy of Hospital Administration (India))
Volume8-9
Issue number2-1
Publication statusPublished - 01-07-1996
Externally publishedYes

Fingerprint

Tertiary Healthcare
Tertiary Care Centers
Patient Preference
Patient Satisfaction
Surveys and Questionnaires

All Science Journal Classification (ASJC) codes

  • Medicine(all)

Cite this

Basu, R. N., Satyashanker, P., Joseph, G., Narendranath, V., & Kuruvilla, A. (1996). Patients' reference for evening pay clinic at a tertiary care hospital. Journal (Academy of Hospital Administration (India)), 8-9(2-1), 67-72.
Basu, R. N. ; Satyashanker, P. ; Joseph, G. ; Narendranath, V. ; Kuruvilla, A. / Patients' reference for evening pay clinic at a tertiary care hospital. In: Journal (Academy of Hospital Administration (India)). 1996 ; Vol. 8-9, No. 2-1. pp. 67-72.
@article{0d991e41457440689f9f44d478f8b7f2,
title = "Patients' reference for evening pay clinic at a tertiary care hospital.",
abstract = "To lessen overcrowding in the regular morning OPD and obtain better patient satisfaction, Evening Pay Clinic in a tertiary care hospital with daily OPD attendance between 1000 and 1200 patients was conceptualised. To elicit patients' response to the proposed system a survey with a structured questionnaire among 202 randomised sample of patients was conducted. Patient preference depended on distance of their home from the hospital as well as availability of suitable transport to reach the pay clinic and the likelihood of their being able to go back by the same evening after their encounter with the hospital was over. The majority of the patients preferred the proposed system as it promised quick and personalised service and the attendance by the doctors of their choice.",
author = "Basu, {R. N.} and P. Satyashanker and G. Joseph and V. Narendranath and A. Kuruvilla",
year = "1996",
month = "7",
day = "1",
language = "English",
volume = "8-9",
pages = "67--72",
journal = "Journal (Academy of Hospital Administration (India))",
issn = "0970-9452",
number = "2-1",

}

Basu, RN, Satyashanker, P, Joseph, G, Narendranath, V & Kuruvilla, A 1996, 'Patients' reference for evening pay clinic at a tertiary care hospital.', Journal (Academy of Hospital Administration (India)), vol. 8-9, no. 2-1, pp. 67-72.

Patients' reference for evening pay clinic at a tertiary care hospital. / Basu, R. N.; Satyashanker, P.; Joseph, G.; Narendranath, V.; Kuruvilla, A.

In: Journal (Academy of Hospital Administration (India)), Vol. 8-9, No. 2-1, 01.07.1996, p. 67-72.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Patients' reference for evening pay clinic at a tertiary care hospital.

AU - Basu, R. N.

AU - Satyashanker, P.

AU - Joseph, G.

AU - Narendranath, V.

AU - Kuruvilla, A.

PY - 1996/7/1

Y1 - 1996/7/1

N2 - To lessen overcrowding in the regular morning OPD and obtain better patient satisfaction, Evening Pay Clinic in a tertiary care hospital with daily OPD attendance between 1000 and 1200 patients was conceptualised. To elicit patients' response to the proposed system a survey with a structured questionnaire among 202 randomised sample of patients was conducted. Patient preference depended on distance of their home from the hospital as well as availability of suitable transport to reach the pay clinic and the likelihood of their being able to go back by the same evening after their encounter with the hospital was over. The majority of the patients preferred the proposed system as it promised quick and personalised service and the attendance by the doctors of their choice.

AB - To lessen overcrowding in the regular morning OPD and obtain better patient satisfaction, Evening Pay Clinic in a tertiary care hospital with daily OPD attendance between 1000 and 1200 patients was conceptualised. To elicit patients' response to the proposed system a survey with a structured questionnaire among 202 randomised sample of patients was conducted. Patient preference depended on distance of their home from the hospital as well as availability of suitable transport to reach the pay clinic and the likelihood of their being able to go back by the same evening after their encounter with the hospital was over. The majority of the patients preferred the proposed system as it promised quick and personalised service and the attendance by the doctors of their choice.

UR - http://www.scopus.com/inward/record.url?scp=0030178025&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0030178025&partnerID=8YFLogxK

M3 - Article

VL - 8-9

SP - 67

EP - 72

JO - Journal (Academy of Hospital Administration (India))

JF - Journal (Academy of Hospital Administration (India))

SN - 0970-9452

IS - 2-1

ER -

Basu RN, Satyashanker P, Joseph G, Narendranath V, Kuruvilla A. Patients' reference for evening pay clinic at a tertiary care hospital. Journal (Academy of Hospital Administration (India)). 1996 Jul 1;8-9(2-1):67-72.