Abstract
Brand personality has been viewed as a very efficient means for an organization to develop a firms' competitive advantage and brand based differentiation has proven to be a very strategic tool for organisations to improve their advertising and marketing communication. The studies done in this area has proven that consumers prefer to choose brands that have personalities very closely associated to their own personalities. Previous researches also revealed that there is congruence between dimensions of human personality and brand personality. However, the influence of Brand Personality Congruence on post purchase evaluation remains unanswered. Therefore, this study conceptualizes and investigates the impact of brand personality congruence Brand Loyalty, Satisfaction and Trust among Indian customers towards Banks.The overall findings indicate that.
| Original language | English |
|---|---|
| Pages (from-to) | 273-283 |
| Number of pages | 11 |
| Journal | International Journal of Economic Research |
| Volume | 14 |
| Issue number | 2 |
| Publication status | Published - 01-01-2017 |
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All Science Journal Classification (ASJC) codes
- Business, Management and Accounting(all)
- Economics, Econometrics and Finance(all)
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Winning the battle for customers in the age of new banking with brand personality congruence. / Shetty, Khyati; Rodrigues, Lewlyn L.R.
In: International Journal of Economic Research, Vol. 14, No. 2, 01.01.2017, p. 273-283.Research output: Contribution to journal › Article
TY - JOUR
T1 - Winning the battle for customers in the age of new banking with brand personality congruence
AU - Shetty, Khyati
AU - Rodrigues, Lewlyn L.R.
PY - 2017/1/1
Y1 - 2017/1/1
N2 - Brand personality has been viewed as a very efficient means for an organization to develop a firms' competitive advantage and brand based differentiation has proven to be a very strategic tool for organisations to improve their advertising and marketing communication. The studies done in this area has proven that consumers prefer to choose brands that have personalities very closely associated to their own personalities. Previous researches also revealed that there is congruence between dimensions of human personality and brand personality. However, the influence of Brand Personality Congruence on post purchase evaluation remains unanswered. Therefore, this study conceptualizes and investigates the impact of brand personality congruence Brand Loyalty, Satisfaction and Trust among Indian customers towards Banks.The overall findings indicate that.
AB - Brand personality has been viewed as a very efficient means for an organization to develop a firms' competitive advantage and brand based differentiation has proven to be a very strategic tool for organisations to improve their advertising and marketing communication. The studies done in this area has proven that consumers prefer to choose brands that have personalities very closely associated to their own personalities. Previous researches also revealed that there is congruence between dimensions of human personality and brand personality. However, the influence of Brand Personality Congruence on post purchase evaluation remains unanswered. Therefore, this study conceptualizes and investigates the impact of brand personality congruence Brand Loyalty, Satisfaction and Trust among Indian customers towards Banks.The overall findings indicate that.
UR - http://www.scopus.com/inward/record.url?scp=85016806447&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85016806447&partnerID=8YFLogxK
M3 - Article
VL - 14
SP - 273
EP - 283
JO - International Journal of Economic Research
JF - International Journal of Economic Research
SN - 0972-9380
IS - 2
ER -